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  • Writer's pictureZeb Sims

Backlogs with Medical Billing

The greater the backlog the more potential there for an increase of denials.

This is a situation that greatly affects the solvency of your practice.


Backlogged billing is a real hassle. In this situation there are only a select few solutions to recoup without some loss.

This occurs mostly from employee errors or situations. A few common ones are:

  • A change of management or staff responsible for the billing.

  • An employee falsely reporting that it’s being done but not completing the process.

  • An employee isn’t following up on denied claims.

  • The employee doesn’t understand some step of the billing process.

Over time this may create doubling the cost to bring them up to present day.

  • Paying an employee to work on past claims.

  • The time lost on the backlog that could have gone towards generating future income.

  • The time and effort needed to keep track of, process and follow up on everything is often distracting from the day-to-day operations of one’s practice.

  • Unseen cost of hiring and training.

  • Unseen loss of functions: a productive employee coming off their normal tasks to work on the backlogged billing.

Hiring and replacing or transferring another hourly employee onto a backlog in billing is not cost effective, yet someone must do it in order to recover this income. There are other consequences directly resulting to this lack of earned income. How can you get around this?

An effective billing service, such as Exceptional Billing, takes care of backlogs on a regular basis. There is a distinct and definite benefit from using our services as a solution.

  • You don’t have to pay an hourly wage, rather only a small percentage on work completed.

  • Remove the wasted time and cost of having to retrain another employee or hire a brand new one.

  • You receive weekly and monthly Accounts Receivable reports keeping you aware, up to date and informed.

  • Problematic denials are taken care of as a matter of course. We specialize in this.

  • We only have a few select clients enabling us to focus on keeping your income flowing consistently.

The greater the backlog the more potential there for an increase of denials. Because we specialize in medical billing, denials are resolved quickly and efficiently. Using Exceptional Billing will allow any practice to freely deliver their services without any worry or attention on their income flowing in, worries and confusions about denials and their reasons, while lowering the practice’s overhead.

We can use any system our own, to which you have full access, which keeps everyone up to date and informed. Our weekly and monthly Accounts Receivable reports are informative and allow you to have a summary of all work done and mid process. We are reachable and respond quickly to any communication for whatever reason. We’re here to be of service to you.

Give us a call now for a free consultation! Call us at (727) 275-0301.

Yours in health,

Zeb Sims

Zeb is a billing specialist with over 20 years of expertise and success in office management: consulting in quality control, customer service, employee training and development, and project management. He brings his experience to the Exceptional Billing team, helping to ensure our clients get the fastest and highest quality of service possible.


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